Reference

Terms and Conditions for Your kbajee Account

These terms set out what you agree to when you open and use a kbajee account — covering deposits via bKash, Nagad and Rocket, account conduct, and what happens if something goes wrong.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
kbajee Terms and Conditions for Your kbajee Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page on kbajee to ask about a specific term, a payment dispute or an account restriction. We aim to respond within the session.
Email Support Send a detailed message to our support address if your query involves account documents, a bKash or Nagad transaction reference, or a formal terms clarification request.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — wallet rules, withdrawal conditions and what counts as a breach of account policy.
HOW WE HANDLE THIS

Account Security and Policy Practices

Identity Verification

Before any withdrawal is released — to bKash, Nagad or Rocket — we confirm the account holder's identity. This step protects your balance and keeps the account in your control.

Data Retention

We keep account and transaction records for as long as required under the applicable rules of the eligible region. You can request a summary of your account data by contacting support.

Account Security Practices

Your account is protected by a password and OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes or Closure

To update account details or request account closure, contact support via live chat or email. Closure requests are processed after any pending withdrawal is resolved.

Questions About kbajee Terms and Conditions

These are the questions we get most often about how our terms work — covering payments, account rules and what to do when something is unclear.

Yes, we may update the terms at any time. We will post the revised version on this page. Continuing to use your account after a change means you have accepted the updated terms.

Funds in a suspended account are frozen pending review. We will contact you through your registered email. Valid balances are returned once the review is complete and identity is confirmed.

No. Duplicate accounts breach these terms and result in suspension of all linked accounts. Only one account per person is allowed; contact support if you think a duplicate exists by error.

Yes. Every promotional credit or offer carries its own conditions, shown at the point the offer appears. Those conditions apply in addition to these general terms, not instead of them.

Contact support with the full transaction reference from your Rocket or Nagad app. We match it against our payment logs; once confirmed, the credit is applied to your account balance.

Yes. Access depends on your local law and the regions where kbajee is available. It is your responsibility to check whether using the platform is permitted where you are located.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.